🔐 Our Commitment to You
At InstaSpaces, your trust is our priority. We’re committed to transparency, fairness, and exceptional service at every step of your virtual office journey. Our refund policy is designed with your best interests in mind, ensuring clarity and confidence in our partnership.
💡 What Makes Our Refund Policy Customer-Centric
- ✅ Full Refund Protection: Complete refund if your application is rejected 3 times or more due to documents/premises provided by Instaspaces. We provide 3 guided attempts to ensure a fair chance at successful registration before any refund is considered.
- ✅ Transparent Processing: 7–10 business days maximum processing time for all refund requests. Clear communication at every step.
- ✅ Comprehensive Support: Cross-verification of documents with expert support to minimize the chances of rejection. Proactive coordination for the compliances, such as bank verification, to ensure smooth and timely processing.
- ✅ Fair Administrative Approach: Reasonable administrative fees only where justified. No hidden charges or surprise deductions.
🧾 Refund Eligibility Criteria
- ✅ Full Refund Scenarios:
- Virtual Office Documentation Rejections: You will get a full refund if your GST or Business Registration is rejected 3 times (not less than that) or more because of documentation problems related to the virtual office space provided by Instaspaces.
- ✅ Partial Refund Scenarios:
- KYC Disapproval by InstaSpaces: Full refund minus INR 5,000 + GST as administrative fees for processing and evaluation costs.
- Space Partner Rejection: KYC approved by InstaSpaces but rejected by our space partner → complete refund minus INR 2,000 + GST.
📄 Additional Services & Modifications
- Business name changes due to MCA rejection: Fresh NOC and agreement issued at INR 1,500 + GST
- Post-approval modifications to client name, address, or typographical corrections: INR 1,500 + GST after evaluation
🚫 Important Exclusions & Limitations
Refunds Will NOT Be Processed For:
- Applicant-Related Issues:
- Rejections due to applicant's KYC deficiencies or incomplete documentation
- Non-compliance with GST laws including biometric verification failures, Physical verification failure
- APOB documentation issues from the applicant's end
- Government & Regulatory Factors:
- Government decisions are independent of our service
- Delays caused by backlogs, downtime, or changes in law
- New regulatory requirements (e.g., biometric norms)
- Restricted Business Categories:
- Online gaming or betting platforms
- Companies with origins in Pakistan, China, Nepal, Sri Lanka, Bangladesh (as per MHA)
- Entities using dummy directors or shell companies – fully forfeited with blacklisting
- Time-Bound Conditions:
- Failure to provide KYC within 90 days of payment – solution forfeited
- Virtual office solutions are non-cancellable and non-refundable after service starts
- Aadhar-Mobile Verification Requirements:
- Mandatory OTP verification via Aadhar-linked mobile number for GST
- InstaSpaces not liable for rejections due to non-compliance
⏱️ 24-Hour Service Guarantee Policy
🔒 Service Commitment
InstaSpaces is committed to providing exceptional virtual office services to our customers. We guarantee customer satisfaction with our service within the first 24 hours after a booking is made directly through our website. During this 24-hour period, you may request a full refund if you are not satisfied with our service.
✅ Eligibility Requirements
- Booking must be made directly through the official InstaSpaces website
- Refund request must be made within 24 hours of booking confirmation
- All required documentation for Know Your Customer (KYC) verification must be complete and accurate
- Booking must not be made on Sundays or designated blackout days
- Customer must have successfully completed the KYC verification process
🕒 Service Delivery Timeline
Please note that actual virtual office service delivery typically takes 48–72 hours after booking confirmation. The 24-hour guarantee period allows you to evaluate our initial service response and request a refund if not satisfied.
💰 Refund Policy
If you are not satisfied with our service within the first 24 hours of your booking confirmation, you are entitled to a 100% refund of the amount paid, minus applicable payment processing fees of 1.5%.
🚫 Exclusions
- Third-Party Bookings: Services purchased outside the official InstaSpaces website
- KYC Rejection: Bookings where KYC is rejected by InstaSpaces or partners
- Documentation Deficiency: Incomplete or inaccurate KYC documentation
- Restricted Booking Days: Bookings made on Sundays or blackout days listed on our site
💳 Refund Processing
- Timeline: Eligible refunds will be processed within 7–10 business days from refund approval date.
- Payment Processing Fee:1.5% of the original transaction will be deducted.
📬 Refund Request Process
Email us at refunds@instaspaces.in with subject line: "Refund Request – [Your Business Name]"
Include the following information:
- Booking/Application ID
- Date of payment and service commencement
- Detailed reason for refund request
- Supporting documentation (rejection letters, correspondence)
- Contact information for follow-up
We acknowledge your request within 24 hours. Evaluation is done within 7–10 business days, with regular updates provided.
💼 Our Service Philosophy
What We Promise
- Expert Documentation Assistance
- Proactive Communication
- Carefully vetted space partners
- Full adherence to government guidelines and MHA directives
What You Should Understand
- We are an office space aggregator providing documentation assistance and postbox services
- Final registration approval rests with government authorities
- Business establishment and credibility with authorities remain your responsibility
- We assist with query resolution and provide missing documents when authorities request them
🌩️ Force Majeure & Unforeseen Circumstances
InstaSpaces shall not be held responsible for service delays or failures due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, pandemics, or acts of God
- Government restrictions or policy changes
- Internet/telecommunication failures or cyber-attacks
- Labor disputes or system failures
- Any other unforeseen events preventing service execution
In such cases, refunds will be evaluated based on the specific impact on service delivery.
📌 Policy Updates & Amendments
InstaSpaces reserves the right to update this refund policy to reflect changes in regulations, business practices, or service offerings. All amendments will be:
- Published on our website immediately
- Communicated to existing clients via email
- Effective from the date of publication