Privacy Policy


Last Updated: June 05, 2017


InstaSpaces Realtech Private Limited ("InstaSpaces") knows your privacy is important to you and it is important to us too. We respect your privacy and have developed this privacy policy (“Policy”) because we want you to feel confident about the privacy and security of your personal information in connection with our services and also to outline some of your rights. This Policy explains how your personal information is collected, used, and disclosed by InstaSpaces complies with the Laws of India and the Department of Commerce, Government of India regarding the collection, use, and retention of personal data. 

 


COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION


We collect and store your “personal information” and “non-personal information” about you. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.

Personal Information

Personal information means and includes all information that can be linked to a specific individual; or to identify any individual, such as name, address, mailing address, telephone number, e – mail address, credit card number, card holder name, expiration date, and any and all details that may be requested while any customer visits or uses the Site.

Non-Personal Information

Our servers automatically collect your browser type and IP address when you visit the Site.  In addition, we may use standard tracking technologies (e.g., cookies, local shared objects, and pixel tags) and Site analytics tools to monitor and better understand user behavior on the Site. Data captured may include, for example, the referring page that linked you to the Site, the country from which you are conducting your browsing session, the next web site you visit when you leave the Site, and any search terms you have entered on the Site or a referral site. Such data does not identify you personally.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Site that are placed by third parties. We do not control the use of cookies by third parties.

 


USE OF INFORMATION OBTAINED BY INSTASPACES


We consider the personal information that we receive to be confidential.  We will not use your personal information without your consent, except in accordance with this Policy.  If you submit your e-mail address or other personal information to us via the Site, we will use this information only to the extent necessary to respond to your request(s).

We use the non-personal information collected about Site visits, including the pages you view, information you search for, and the average time spent on our Site, in the aggregate to better understand our audience and increase the functionality and user-friendliness of our Site.

 


COOKIE POLICY


By using or accessing the Website, you are consenting to Instaspaces’s use of Cookies as follows:

This policy helps to explain the occasions when and why cookies may be sent to visitors to the Website (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the Website to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not.  Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically we use Cookies on the Website for the following purposes:

  1. Analytical Purposes: We use Cookies to analyze user activity in order to improve the Website. For example, using Cookies we can look at aggregate patterns like the average number of job searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Website.
  2. Your Preferences: We use Cookies to store certain user preferences on our Website. For example, we may store the recent searches you have performed in a Cookie so that we can allow you to easily repeat those searches when you return to our Website.
  3. Marketing: We use Cookies from third-party partners such as Google and Facebook for marketing purposes. These Cookies allow us to display Instaspaces promotional material to you on other sites you visit across the Internet. Instaspaces may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.
  4. Session Management: We use Cookies for Session management. It is an important part of our platform to keep a check on anonymous usage and So in order to achieve this, we use Cookies to keep a record of the authenticated person for a seamless and hassle-free experience. We also use cookies to keep a log of payment session initiated by the customer after checking out the required workspace. Session Management is the only function which won't initiate at all if cookies are disabled. We encourage the customer to clear the cookies after getting confirmation of a booking, or start the session with Privacy Mode of the browser before starting the booking Process.

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website.

Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Website to help customize your Instaspaces web experience. We may associate personal information with a cookie file in those instances. Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie.

If you disable all cookies, you may not be able to take advantage of all the features of this website. Also when you're going to make a reservation, it will fail without allowing cookies. You can definitely remove the cookies once the Reservation is done and you have received the Booking Confirmation email. Consult your browser documentation for information on how to disable or remove cookies.

When you use our Chat Assistance, you consent to receiving cookies from Tawk.to, as set forth in their privacy policy. We also use Hotjar Customer Behavior Tracking, to enhance the overall experience of the customer and to reduce the pain points that an end consumer might feel without getting into unnecessary conversation with the customer. We do not share any of this information in any way whatsover, other than hotjar, for a detailed desciption of the cookies and data stored with hotjar, you can visit their privacy policy.

Instaspaces may update this list periodically to include other marketing services providers.

In all cases where third party cookies are used to track your behavior on Instaspaces, you must refer to such third party’s site to learn how to remove cookies for that third party specifically.  Removing Instaspaces cookies from your browser will not affect cookies placed by third parties.

 


INTEREST-BASED ONLINE ADVERTISING AND GOOGLE ANALYTICS


This section of our Privacy Notice provides details about interest-based online advertising (also called "targeted advertising", “remarketing”, or "behavioral advertising"), Google Analytics, and your choices with respect to this type of advertising.

We use Google Analytics’ 3rd-party audience data such as age, gender and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

The information collected using these tools may include your IP address, browser characteristics, operating system, the address of the web page that referred you to our Website, dates and times of Website visits, the language your system uses, and the country and time zone in which your device is located.

Instaspaces uses the AdWords and Remarketing Lists features of Google Analytics for Display Advertisers. Instaspaces and Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Website. This means that vendors including Google will display Instaspaces promotional material on other sites you visit across the Internet.

You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs or by visiting the Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because that page is not operated by Instaspaces, we are unable to perform the opt-outs on your behalf.

 


COMMUNICATION FROM INSTASPACES

 

  1. Once you register, we will send you a welcoming email to verify your username and password. We will also respond to your inquiries, provide services you request and manage your account. We will communicate with you by email or telephone and will make every effort to honor your preference.

  2. We will also send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings (see opt-out section below).

  3. If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. You can sign up for these newsletters from us on our registration page. You may unsubscribe at any time (see opt-out section below).

  4. When necessary, InstaSpaces will send you service-related announcements, which are not promotional in nature. If you do not wish to receive them, you may deactivate your account with the InstaSpaces website.

  5. Please note that we do not provide your email address to our business partners. However, we may send you offers on behalf of our business partners. You can opt out from receiving email offers from InstaSpaces as described below.

 


OPTING-OUT

 

InstaSpaces provides you the opportunity to “opt-out” of having your personal data used for certain purposes when we ask for this information. For example, if you book a space from us but do not wish to receive any additional marketing material from us, you can indicate your preference on the order form.

If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications or by emailing us at hi@instaspaces.in. Please type “Opt-Out” in the subject-line.

 


ACCESS TO AND ACCURACY OF YOUR INFORMATION

 

We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Subject to applicable law, we reserve the right to refuse to provide visitors to our websites with a copy of their personal data, but will give reasons for our refusal.

 

 

SHARING WITH THIRD PARTIES

 

We do not rent or sell your information to outside marketers. We generally do not share your information (as described above) collected through the Site.  We may, however, share your information (i) with trusted third parties who provide products or services to us, (ii) as required by law and when we believe in good faith that disclosure is necessary to protect our rights or those of third parties, protect your safety or the safety of others, investigate fraud, or comply with a court order or other legal process, or (iii) in connection with a corporate change including a merger, acquisition or sale of assets.

In addition, the third parties that support our Site analytics tools may be able to view aggregate Site usage information that we obtain.

 

Information placed on your computer

We may store some information such as cookies on your computer when you look at our website. Cookies are pieces of information that a website transfers to the hard drive of a visitor's computer for record-keeping purposes. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to; please refer to your browser settings to do so. Erasing or blocking such information may limit the range of features available to the visitor on our website. We use also use such information to provide visitors a personalized experience on our website. We may use such information to allow visitors to use the website without logging on upon returning, to auto-populate email forms, to make improvements and to better tailor our website to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests.


Security

We have implemented technology and policies, with the objective of protecting your privacy from unauthorized access and improper use, and periodically review the same.

 

Contacting us

 

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below. If you wish to change or delete any of the personal information you have entered whilst visiting our website or if you have any questions about our privacy statement, e-mail us at hi@instaspaces.in

If you are concerned about our use of your personal information, please contact us at hi@instaspaces.in, with the subject line, "privacy."
If at any time you would like to contact us, you can do so by emailing us at hi@instaspaces.in

Changes To Our Policy

From time to time, it may be necessary for us to change this cookie policy. We suggest that you check here periodically for any changes.